1. Overview

At Softclear Documents Services FZE LLC, we strive to provide professional, transparent, and efficient services. Our refund policy ensures clarity and fairness in all transactions.

2. Service Nature

Our services involve document submissions, government coordination, and third-party processes. Once a service request is initiated, Softclear immediately begins document preparation, government submissions, and coordination—incurring administrative and government costs.

3. Refund Eligibility

Refunds may be considered under the following conditions only:

• The service has not yet been initiated (i.e., no document has been submitted to any government authority).

• A duplicate payment was made due to technical or billing error.

• Softclear is unable to deliver the agreed service due to an internal issue or unforeseen administrative limitation (excluding government rejections).

4. Non-Refundable Situations

Refunds cannot be issued once:

• The process has started, documents have been submitted, or fees have been paid to UAE government authorities.

• Delays or denials occur due to incomplete, inaccurate, or false information provided by the client.

• The client decides to withdraw or cancel the service midway for personal reasons.

5. Refund Process

If you are eligible for a refund:

• Submit a written request via Info@softclear.ae within 7 business days of the transaction.

• Our accounts team will review your request within 10 business days.

• Approved refunds will be processed to your original payment method within 7–14 business days.

6. Third-Party Fees

Government charges, attestation fees, or third-party processing costs are non-refundable under any circumstances.

7. Contact Us

For refund requests or billing queries, please contact:
📧 Info@softclear.ae
📞 +971 56 716 0496
🏢 26th Floor, Amber Gem Tower, Ajman, UAE