1. Introduction

Welcome to Softclear Documents Services FZE LLC (“Softclear,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related communications or digital platforms (collectively, the “Services”).

By using our website or engaging our Services, you agree to comply with and be bound by these Terms. If you do not agree, you should discontinue use of our Services immediately.

2. Company Information

Softclear Documents Services FZE LLC
26th Floor, Amber Gem Tower, Ajman, UAE
Email: Info@softclear.ae
Phone: +971 56 716 0496

3. Scope of Services

Softclear provides document clearing, business setup assistance, customs brokerage, PRO services, VAT registration, municipality and RTA services, and related government facilitation solutions within the UAE.
All services are performed in accordance with UAE laws and regulations and in cooperation with the relevant government authorities.

4. Use of Website and Services

• You agree to provide accurate, complete, and up-to-date information when using our Services.

• You must not use our Services for any unlawful, misleading, or fraudulent purpose.

• We reserve the right to refuse service, terminate accounts, or cancel orders if fraudulent activity or misuse is suspected.

5. Service Fees and Payments

• All service charges are clearly communicated before engagement.

• Fees are typically non-refundable once a process has begun, due to third-party government charges and administrative work involved.

• Payments must be made through authorized channels as agreed during service confirmation.

6. Timelines and Deliverables

Softclear makes every effort to complete all submissions and government processes within estimated timelines. However, actual completion times may vary based on third-party authority response times or regulatory changes beyond our control.

7. Confidentiality

We respect your privacy and handle all client information with strict confidentiality. Your documents and data will never be shared with unauthorized third parties, except as required by law or government procedures.

8. Limitation of Liability

While we take every measure to ensure accuracy, Softclear shall not be held responsible for any indirect, incidental, or consequential loss arising from delays, government decisions, or client-submitted inaccuracies.

9. Intellectual Property

All content, design, and materials on this website are the property of Softclear Documents Services FZE LLC. You may not reproduce, modify, or distribute any materials without prior written consent.

10. Amendments

Softclear reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and continued use of our Services implies acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Ajman, UAE.